(Not So) Finger Lickin' Good

We went out to Swiss Chalet for some evangelical chicken after church today with Ralph & Louise. Boy howdy, did we ever make a mistake going to the one in Milton. I have had sub-par meals before, especially at Swiss Chalet, but this one had me firing off a very nasty message (via their customer survey).

Here's what I wrote in the "Tell us about your experience" box.

This was one of the most disappointing meals I have had at your restaurant.

Aside from the greeter at the door, none of the other servers seemed to acknowledge our existence once we were seated. Our server was very slow, had to be reminded constantly (when he'd show up) about missing utensils, drink refills, desserts (with the kids meal), etc. To top this all off, our food was cold and undercooked (aside from the vegetables which were cold and OVERcooked).

And this was at 11:30am on a Sunday morning when there were 2 or 3 other tables with customers in the restaurant. This kind of experience may have been excusable during a busy dinner rush but the servers were all standing around the bar chatting for a large part of our meal, so busyness was not a valid excuse for the poor service and food temperature.

Even the finger bowls at the end of the meal were frigid instead of warm.

If it weren't for the fact that I quite enjoy Swiss Chalet chicken and the yummy dipping sauce, I'd be sorely tempted to never go back again. That said, I will not be going there for some time and will definately tell my friends and family about my lackluster dining experience today.